Work Philosophy

The FOUR pillars of Rustomjee Culture

The senior leadership Team of the company has articulated the company’s vision, mission, Values and Competencies at the company level which is presented elsewhere.

The Vision & Value reinforcement exercise was carried out at an off site attended by 80 of the senior Team members as the leadership Team realized that as the company leap frogs into yet another growth phase there was a need to revisit and articulate the company’s vision ; making sure that the foundation is burly / sturdy & tough.

To quote Mr. Boman Irani, the CMD of the company;

• Customer focused
• Integrity
• Commitment to deliver
• Long Term partnership

The Company’s people practices are influenced by the Articulated Values. They help reinforce the culture continuously.

2.a.PERFORMANCE FOCUS

A collectively evolved PMS (performance Management System) with its elements: - a robust Goal setting exercise with linkages to company vision, performance appraisals, compensation linked to performance, rewards and recognitions linked performance and demonstrated competencies.

• A Job Description for each Role
• A KRA sheet for each person
• A Transparent Appraisal System
• The last increment proposals for the company, for its 400 members was generated by the HR Team as part of the Appraisal process and approved by the directors.
• It’s only the best that is recruited. The better amongst them are retained and developed.

2. b. Trust & reliability

The lowest ever attrition level in the sector is the proof that Trust begets trust. And it’s a two way lane. A truly people driven organization, the transparency in its decision making process & adherence to the systems & processes reinforces the trust.

Professional Ethics
There have never been any compromises on issues of integrity and honesty in professional dealings and fair dealings in the company. The company encourages work force diversity. Men & women: of all regions / religions , of all age groups work shoulder to shoulder .

2. c. Team Focus

The monthly leadership Meetings, Company Annual day celebratioions sports & events for employees & children, Long Service Award Functions & internal customer focus that is being emphasized, Departmental Picnics , get together , team meetings & deliberations help in building the team spirit , besides assessment of each person every year on Team orientation which is a company level competency.

2. d Continuous Learning

Learning at Rustomjee is an individual initiative. But the Horse is always taken to the fresh, ever flowing streams to sip, slurp & imbibe knowledge. The on boarding initiatives, identification of learning needs through the appraisal process ,multiple source feedback for the leadership Team, competency assessment & feedback, weekly learning sessions, are a few of the initiatives that promotes learning.

Ever aspect of the work life at Rustomjee is governed by processes and systems while efforts are made to ensure that the company does not become a slave to process adherence that stifles speed & innovation. The discretionary authority that is vested with the managers ensures this.

The collective responsibility of the organization to the larger society is encouraged / reinforced / complemented in myriad ways; be it the educational initiatives of the group, teachers recognition thru the “ Unsung heroes , no more” initiatives , sponsorship of Akansha initiatives, sponsorship of tribal children for education through ‘Vedhi’

Leading the change, Building the culture.

As Mr. Percy Chowdhry, company’s director put it the all hands meeting held at La meridian We need to lead the change in the sector. We have to create the future. Organization building is never possible with out articulating the values, living the values, practicing the values, reinforcing them, rewarding & recognizing them. The culture is a by product of values & practices & Competencies. “ Taking a cue from there the HR team of the company evolved the company wide competencies that every single Rustomite should possess, cultivate , learn & enhance proficiencies .

THE COMPANY LEVEL COMPETENCIES EVOLVED TO REINFORCE / COMPLEMENT THE VALUES ABOVE/ THE RUSTOMJEE CULTURE & TO DEVELOP / REWARD & RECOGNIZE PEOPLE ARE

• Achievement orientation
– Going beyond what is normally expected of the role or minimum expected of the job. Seeks / sets stretched / demanding targets for oneself. Eager to be involved

• Team Orientation
– Encourages collaboration & co-operation in the team to work towards a common goal - Contributes to the team KRAs, resolves conflicts & raises team’s energy levels

– Sets challenging targets, monitors performance & development needs. Creates growth opportunities, develops competencies of team members & guides behaviors

• Credibility
– Is perceived as some one who upholds the Rustomjee brand promises (known to self or otherwise)
– Considered honest, dependable and forthright. Trusted by Seniors, colleagues and subordinates
– Sticks to timelines decided

• Self direction
– Able to carry on, once the responsibility is assigned
– Seeks out alternatives
– Consults others, if additional inputs are needed.

• Commitment to Learning
– Knowledge and Skills beyond, once assigned tasks
– Keen to and gets involved in cross-functional teams and contributes substantially
– Will contribute in a different area or is capable of quickly developing requisite skills

• Customer Centricity
– Ability & the resolve to delight the customer in every way possible through Quality Orientation & Attitude of Service

These, then are the Bed rock of culture , which has the pride of place in Keystone. We also make money !!!

Team HR @ Rustomjee
January 2010